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Firewall Troubleshooting Guide

If you are experiencing any connectivity issues with programs and the issue resolves by disabling only the firewall we recommend adding the program as an Application Rule to your firewall settings.

 

To isolate the executables (exe) that need to be added to the rule, first disable (uncheck) the portal control of the firewall in the firewall customize settings, under Rules.

 

Next open the firewall settings on the client and select the option to 'Log all blocked packets'.

After selecting OK to view all blocked packets, from the main GUI screen go to Tools > Firewall > Firewall Logs. 

In the Firewall Logs, scroll to the right and expand the Application header to see the blocked program's location (we setup the firewall to block Chrome for the purpose of this tutorial).

Once you know the Application path, return to the Firewall menu and select Application Rules.

In the Application Rules, create a New application rule. The group you add it to does not matter at this time.

Browse to the location that was displayed in the blocked log and select the .exe for the application.

Edit the Packet Rules for the Application and set the Default Rule as follows (if you fully trust the application).

After setting the rule for all the associated blocked executables, test the application.

If the application functions as intended, return to your cloud Firewall Settings and enable portal control (check the box from step 1) and select Application Rules > Add application rule.

Name the rule, fill in the application path (you can use certain system variables), and select 'Set custom packet rules' 

After saving the application rule, select 'Apply Changes' (top right).

 

Allow the devices approximately 6-10 minutes to synchronize the settings.

 

 

 

 

 

 

 

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